Frequently Asked Questions

What is your Minimum Order Quantity (MOQ)?

Our standard MOQ varies by product category. Generally, for faucets, it is 100 pieces per model; for ceramics like toilets, it is 50 pieces. However, we are flexible for trial orders to help you test the market. Please contact our sales team for specific details.

Can you provide OEM/ODM services?

Yes, absolutely. We have a professional R&D team and molding center. We can customize products including logo laser printing, packaging design, and even new mold development based on your drawings or samples.

What is the lead time for production?

For standard products in stock, we can ship within 7 days. For mass production orders, the lead time is typically 25-35 days after receiving the deposit, depending on the order quantity and production schedule.

What certifications do your products have?

Our products are certified to meet international standards. We hold certifications such as CUPC, ETL, CE, WaterMark, and ISO9001 system certification, ensuring high quality and safety for global markets.

What is your warranty policy?

We offer a 5-year warranty for the main body of faucets and ceramic toilets, and a 2-year warranty for electronic components (like smart toilet covers) and accessories. We provide free spare parts for any quality issues during the warranty period.
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